December 2024

3 months ago

Features

Messaging - Number Management Simplified:
- The SMS and WhatsApp templates view has been improved, displaying them separately instead of as a combined configuration. Users now have the option to expand and view each section individually.
UIX - New Feature - Interactions Desktop View:
- Introduced the Interactions Desktop View to enhance user interface capabilities.

Console - Schedule Call Visibility for Supervisors:
- Supervisors can now view scheduled calls for other users, based on the "Schedule Call" permission in their role and the "User for CDR/Reports" field. Users can be added to this field to extend visibility.

Bug Fixes

Insights - Call Recordings:
- Resolved an issue where call recordings were not accessible on the portal.
UIX - Call Disruption During Transfers:
- Fixed an issue where agents received additional calls while already engaged or during call transfers.
UIX - Call Queues:
- Resolved an issue where incoming calls were stuck in queues and not routed to available agents.

UI/UX Upgrades

Messaging - Form Complexity Reduction:
- Added a "Configure SMS/WhatsApp Notification" section in the "Edit Number" interface, moving event-based template selection to this section as an optional configuration.

Optimizations

Insights - Report Optimization:
- Improved the performance of the schedule callback report for faster and more efficient data retrieval.

Enhancements

Insights - Report Naming Update:
- Renamed the dialer agent performance report file from dialer_agent_performance_report to dapr.