Release Notes
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August 2024

2 months ago

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Integrations

  1. Data Production in Kafka:BUG FIX

    • Implemented a mechanism to ensure that data is successfully produced in Kafka even when network issues or insufficient flush times occur. Data will be produced and synced as soon as the broker is back up.

  2. Multi-DC Domain Handling in MD365 CRM:BUG FIX

    • Resolved an issue with API domain creation logic for multi-level data center domains in MD365 CRM. The integration process now handles custom domains, ensuring seamless connectivity with Smartflo.

  3. Sandbox Account Support in Salesforce:ENHANCEMENT

    • Added support for sandbox accounts in Salesforce, allowing seamless integration and operation within the Salesforce environment for development and testing purposes.
    • Identified and developed equivalent functionalities for sandbox accounts, ensuring they operate identically to normal accounts.

  4. UI Enhancements for Dialer:UX UPGRADE

    • Deployed multiple UI changes to enhance iterative behavior and responsiveness of Iframe in the dialer interface

API and APPS

  1. Webhook Hangup Triggers:BUG FIX
    • Added an additional parameter (missed_by) to webhook hangup triggers for c2c and c2c support.
  2. Outbound Call Permissions:ENHANCEMENT
    • Outbound call block option in user module will have a further option to block the extension outbound only instead of blocking the complete outbound calls.
  3. Caller Number in API Dialplan:BUG FIX
    • Resolved a bug where the caller number was not appearing in responses when the IVR's destination was API Dialplan.

Contact Center Dialer

  1. Time Group Conditions on Campaigns:BUG FIX

    • Implemented conditions for agent panel based on time groups assigned to campaigns, providing appropriate logout prompts when campaign time lapses.
    • Scenario 1: Agents on active call at the lapse time are allowed to finish with a pop-up notification.
    • Scenario 2: Agents not on active calls are prompted to logout.

  2. Cause Code 0 Handling:BUG FIX

    • Addressed cause code 0 issues by correctly handling call hangups during queue timeouts and normal clearing scenarios.

  3. Field Consistency in Dialer Campaign:BUG FIX

    • Added new fields to AWS, maintaining consistency with internal cloud phone APIs to prevent invalid body requests.

  4. Scheduled Callback Campaign Consistency:BUG FIX

    • Ensured scheduled callbacks only occur in the assigned campaign, preventing cross-campaign lead transfers.

  5. International Calling Prefix Issue:BUG FIX

    • Fixed an issue where international calling was disabled due to a prefix of +91 causing the number to be recognized as invalid.

  6. DND Call ID Duplication:BUG FIX

    • Resolved the issue of unique call ID duplication in ratio dialers for calls generated simultaneously.

  7. Error Message Duration for Time Condition Violations:BUG FIX

    • Extended the duration of error messages for time condition violations in campaign switches to prevent immediate page reloads.

  8. Time Group Management in Campaigns:ENHANCEMENT

    • Enhanced campaign management by implementing rules for agent behavior based on time groups, ensuring proper logout procedures and queue management.

Messaging and Video

  1. Feedback Button Overlap:BUG FIX

    • Fixed an issue where the feedback button was overlapping the chat window, ensuring a clear view of messaging interactions.

  2. Improved Messaging Logs:UX UPGRADE
    Enhanced logging for messaging interactions, providing more detailed insights into chat activities.

  3. Interactive View for Interaction Logs:UX UPGRADE

    • Introduced an interactive view for interaction logs, enabling better monitoring and analysis of chat activities.

Insights

  1. Agent Performance Report Mismatch:BUG FIX
    • Corrected mismatches in the agent performance report for night shift agents, ensuring accurate data representation.
  2. Dialer CDR Loading Issue:BUG FIX
    • Resolved an issue preventing Dialer CDR from loading for some clients.
  3. Custom Report Delivery:BUG FIX
    • Fixed an issue where custom reports were not being delivered to clients as expected.
  4. Service Stuck on Demand Refresh:BUG FIX
    • Addressed a service stuck issue related to the on-demand refresh of Dialer Agent performance reports.
  5. Duplicate Email Removal in Custom Reports:BUG FIX
    • Eliminated duplicate email entries from custom reports, enhancing report accuracy.
  6. Agent Performance Data Retention:BUG FIX
    • Enabled deletion of agent performance and Dialer Agent performance report in alignment with data retention policies.

Agent Panel

  1. Call Failover Destination:BUG FIX
    • Fixed an issue where calls were not properly diverted to the agent's failover destination, ensuring seamless call rerouting.
  2. Call Landing on Smartflo Softphone:BUG FIX
    • Resolved an issue where calls were landing on the agent's mobile phone instead of their Smartflo softphone, improving call handling accuracy.
  3. Scheduled Callback Page Load Time:BUG FIX
    • Improved the load time for the scheduled callback page, enhancing performance and reducing wait times for users.

Summary

  • Bug Fixes: Addressed multiple issues related to data integration, domain handling, UI enhancements, and performance reports across various cohorts.
  • Optimizations: Improved logging, interaction views, and overall performance stability.
  • New Features: Introduced significant features like scheduled callback queueing, sandbox account support, and enhanced campaign management.
  • UX Upgrades: Deployed UI enhancements for Dialer and Messaging, ensuring a seamless user experience.