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February 2024

4 months ago by Yash Pareek

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We are excited to announce the latest release of our product, packed with several powerful enhancements, fixes, and integrations to elevate your experience and productivity. Here are the key highlights of this release:

Enhancements

  • Option to select KPIs in real-time report added.
  • Missed call percentage added to the mail body of custom report email.
  • Ratio call count is now available in the real-time report.
  • Improved logout API for dialer agent panel.
  • Auto-dispositions for not answered RATIO dialer calls enhanced based on cause code.

User Experience Upgrades

  • Added logging in dialer services/socket API.
  • Developed an API to fetch details of webhooks configured on the customer’s account.
  • Bulk list of values can now be added to the dropdown of the web form.

Bug Fixes and Quality Improvements

  • Fixed an issue where users could upload phone numbers with less than 10 digits through CSV upload while international toggle and user maker checker were off.
  • Fixed an issue where voicemail recording path is shown instead of server path in AWS bucket link.
  • Fixed an issue where the user was unable to download the monthly summary report.
  • Fixed an issue where the answered by agent number was not visible in CDR in case of click to call API.
  • Fixed an issue where an error was shown while saving DID number in reports.
  • Fixed an issue where the session call was not getting disconnected on socket disconnection.
  • Fixed an issue where a new inbound queue was not getting added when the user creates an inbound queue without an intercom ID.
  • Fixed an issue where users were encountering an error while logging in with Azure ID and password.
  • Fixed an issue where the session create API was getting invoked multiple times for the same agent and the API was not associating with the latest session.
  • Fixed an issue where the panel got stuck after the removal of agent/lead list from the campaign.
  • Fixed an issue where the user was unable to fetch a profile while logging in to the dialer.
  • Fixed an issue where the lead list page did not auto-reload after leads were cleared from the list page.
  • Fixed an issue where duplicate numbers were getting saved in the lead lists.
  • Fixed an issue where call duration in webhook was incorrect.
  • Fixed an issue where there was an error in the message code and format in the block number API.
  • Fixed an issue where the user was able to log in even after 5 wrong login attempts.
  • Fixed an issue where if Zoho integration is enabled on the account, agents were not able to transfer the calls to the correct destination.