July 2024

Resolved an issue with ZOHO integration where pop-ups would become stuck when agents attempted to initiate calls to numbers listed in the DNC (Do Not Call) list with an expired token.BUG FIX
Updated Integration Details tab documentation for Leadsquared integration.UX UPGRADE
Addressed an issue in dialer integrations where incorrect UI messages were displayed upon pushing call IDs to the queue.BUG FIX

Fixed a bug causing both calls to hang up when two agents answered the call at the same time in simultaneous strategy.BUG FIX
Integrated contact book with interactions to enable users to save contacts and easily identify entities in interactions.UX UPGRADE
Enhanced error handling and error message clarity in interactions.UX UPGRADE
Implemented fixes to mitigate security vulnerabilities such as username enumeration and cross-site scripting attacks.SECURITY FIX
Corrected an issue where the recording URL from Webhook and Call Detail Records did not match in Dialer IVR cases.BUG FIX
Optimized queries to reduce loading times for Call Detail Records.ENHANCEMENT

Rectified an issue where customer numbers were visible in the call flow section of Call Detail Records despite number masking being enabled.BUG FIX
Addressed data mismatch in Call Detail Records and Agent Performance Report.BUG FIX
Fixed a bug causing the agent name column to appear blank in the Agent Performance Report table.BUG FIX
Fixed an issue where users were unable to retrieve handled and unhandled calls from the Missed Call Report.BUG FIX
Resolved an issue where multiple email IDs were automatically selected when updating the "select email" field in the Click to Call Outbound Report.BUG FIX
Resolved an issue where custom reports were not being delivered at the selected time to the designated email ID.BUG FIX

Improved responsiveness of Dialer iFrame for integration users.UX UPGRADE
Introduced a feature allowing users to set account time zones.UX UPGRADE
Enabled notifications for socket disconnection on the agent panel.UX UPGRADE
Fixed a bug where survey campaigns could be saved without any questions added to them.BUG FIX
Resolved an issue with the Session Call API where the session call did not start if the user had selected both the mobile number and extension options and the extension was not registered.BUG FIX
Fixed a query timeout issue preventing users from performing bulk data deletion.BUG FIX

Modified the Get SMS Template API to fetch WhatsApp templates based on the provided WhatsApp phone number.ENHANCEMENT
Made messaging logs visible to users, agents, and supervisors with Role-Based Access Control (RBAC).ENHANCEMENT
Improved error handling and display of error messages for messaging functionalities.ENHANCEMENT