June 2024

Number Masking Feature: Now available on ZOHO, Leadsquared, Zendesk, Freshsales, and Microsoft Dynamics 365 dialer integrations, enhancing privacy and security for users.

Admin Panel:

Call Handling Fix: Addressed an issue where calls were prematurely disconnected when agents answered from specific departments with simultaneous strategies selected.
Recording Saving Issue: Resolved an error preventing the saving of older recordings for clients using their own AWS buckets for storage.
Transfer Sound Enhancement: Added a transfer sound for Queue 'ON' and external number transfers after the '*4' feature code is entered.
Secure Recording: Customers can now choose to opt in/out from the secure recording option. In case customers decide to opt out, they will be able to listen to call recordings via URL (from external platform) even after 90 days.
Validation Fix: Corrected an issue where validations failed when agent numbers were copied and pasted.

Inconsistent Cell Values Fix: Resolved inconsistencies in cell values in custom Call Detail Record (CDR) reports.
Missed Call Reporting: Fixed an error where calls without call flows were incorrectly counted as missed in CDRs but not included in campaign performance reports.
Custom Report Editing Fix: Addressed difficulties users faced while editing custom reports.

Lead Details Display: Lead details now remain visible until call disposition is completed.
Extended Retry Interval: Increased the upper limit of retry intervals on dialer campaigns from 5 hours to 5 days, with added flexibility in timing options.
Screen Pop-up URL: Added a new input field for screen pop-up URLs in advanced campaign settings, facilitating seamless integration with external systems.
Account Suspension Check: Implemented account suspension check in the Login API for enhanced security.
Consult Transfer Improvements: Enhanced consult transfer functionality with better visual cues and call handling options, now seamlessly toggle between both calls using consult transfer.
Session Management Enhancement: Improved session management by terminating session calls upon logout.
Logout Logs Enhancement: Added 'logout_by' flag in logout logs for better tracking and management.
Scheduled Callback Option: Added an enhancement where agents already on a call can now choose to call back on the rescheduled call at a later time.

IVR API Fix: Rectified an issue with IVR API usage with system-generated recording IDs, ensuring smoother functionality.