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March 2024

4 months ago by Yash Pareek

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We are excited to announce the latest release of our product, packed with several powerful enhancements, fixes, and integrations to elevate your experience and productivity. Here are the key highlights of this release:

Enhancements

  • Special characters are now allowed in custom report name.
  • Disposition details added to CDR exports.
  • agent_number field added call hangup webhook.
  • Salesforce Dialer Integration Enhancement - Ensure end-to-end data privacy by enabling number masking and saving the same in SFDC environment as well.
  • Patch updates for ZOHO Admin Panel integration.
  • Improvement made to the dial status dropdown, disposition codes and cause codes simplifying the campain creation process.
  • Optimizations made to dialer token refresh and token validation APIs.
  • Retry toggle enabled for dialer webhooks.
  • Improvements made to session call socket connections resulting in better resource efficiency.
  • Optimizations made to dialer APIs.
  • Fixed issues and made improvements to multi party conference.
  • Improvements made to validation of SFTP connection mechanism.
  • Improved password delivery, generation and, complexity requirements.

User Experience Upgrades

  • Nested menu removed from Admin Panel for old reports.
  • Client ID added in tokens generated from API.
  • Customer ring time added as parameter for C2C triggers for both missed and answered cases.
  • Corefactor integration information page updated.
  • Chat with us integration in dialer agent panel.
  • Step-wise form created for adding campaigns.

Bug Fixes and Quality Improvements

  • Fixed an issue with the custom report sequence.
  • Fixed an issue where new refresh tokens were not being generated after initial (login) token was generated.
  • Fixed an issue where there was discrepancy in the header when agent misses a C2C call.
  • Fixed an issue where the hangup cause was empty in case of API dialplan transfer failover calls.
  • Bug resolution for CDR in Zoho Admin Panel integration- CDRs missed due to unavailability of call RefIds will not be available in Zoho CDRs by utilizing backup ids.
  • Fixed an issue where both missed call count and answered call count were increasing when an inbound call was answered.
  • Fixed an issue where dialer campaign could be deleted even if agents are logged into the campaign.
  • Fixed an issue where the panel does not clear and got stuck on disposition in case of call hangup in inbound queue transfer.
  • Fixed an issue where when call was hung up from the panel but the agent picked call from phone it was being displayed as answered on CDR.
  • Fixed an issue where blind campaign transfer panel was getting stuck on second agent.
  • Fixed an issue where in blind queue transfer the agent is displayed as on call even when no call is visible on the panel.
  • Fixed an issue where google captcha was not getting bypassed for listed IPs
  • Fixed an issue where music on hold was not being played.
  • Fixed an issue where in case of outbound call transfer logs were incorrect and the duration wasn’t available.
  • Fixed an issue where when a call is transferred recording was not visible in CDR.
  • Fixed an issue where block/unblock web login was still available on UI even when “Manage web login” permission isn’t granted.
  • Fixed an issue where if wrong department code is entered, calls were getting diverted to any non relevant IVR.
  • Fixed an issue where if the user’s phone number is invalid OTP wasn’t sent to neither number nor email.