Release Notes
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October 2024

about 1 month ago

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New Features

  1. CSAT Surveys for Agents
    Smartflo users can now conduct Customer Satisfaction (CSAT) surveys for their agents, helping to collect and measure customer feedback efficiently.

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  1. Callback Scheduling in Queue at the same time.
    Agents can now schedule multiple callbacks through a queue at the same time. For instance, an agent can schedule a callback at the same time for two different customers, with one callback assigned directly to the agent and the other to the queue (or another agent, if available).
  2. Recording File Name in Hang-Up Webhook
    The call recording file name has been added to the call hang-up webhook, enhancing tracking and logging capabilities.

Bug Fixes

  1. Contact Name in Downloaded CDR
    Fixed an issue where contact names were not visible in downloaded Call Detail Records (CDRs).
  2. Random DID Call Attempts
    Fixed an issue where calls were not being randomly attempted from the DIDs assigned to the dialer campaign.
  3. Multiple CDR Generation
    Resolved an issue where multiple CDRs were generated for a single call attempt via the dialer.
  4. Agent Group Selection Issue
    Fixed a bug where agent groups could not be selected when assigning agents to a campaign.
  5. Direction Parameter Issue
    Fixed an issue where the "direction" parameter was invalid for both inbound and outbound calls.
  6. Interaction Page Loading Issue
    Fixed an issue where the interactions page failed to load.
  7. Dialer Campaign CDR Mismatch
    Addressed a mismatch between dialer campaign CDRs and the dialer campaign performance reports.
  8. Agent Activity Log Export
    Fixed an issue where serial numbers were missing from the exported agent activity logs.
  9. Break Duration Mismatch
    Resolved a mismatch issue in break duration entries within the agent performance report.
  10. MD365 Integration Issues
    • Fixed an issue where calls were being logged under the admin account instead of the logged-in user.
    • Resolved intermittent issues with the Click-to-Dial functionality.

Improvements

  1. Enhanced Logging for Salesforce SDK
    Added detailed logging at critical points in the Salesforce SDK to provide better visibility of execution flows and assist in issue identification.
  2. WebRTC Compatibility with Integrations
    Ensured compatibility of Dialer WebRTC calling with existing integrations, including Lead/Contact Search, Task/Ticket Creation API, and SDK auto-ticketing support.
  3. Admin Panel Enhancements
    • Enhanced logs for blocked accounts, detailing reasons for being blocked (e.g., inactivity, incorrect password attempts).
  4. Smartflo to SFTP Transfer
    Fixed an issue where users were unable to transfer recordings from Smartflo to SFTP.

UX/UI Improvements

  1. Search Functionality Improvements
    Fixed issues with the search functionality across all portal pages, ensuring faster and more accurate results.
  2. Real-Time Call Service Query Optimization
    Query optimization implemented for real-time call services to enhance performance.

API and Apps

  1. Teammate Search in Softphone
    A new teammate search functionality has been added to the softphone for easier user identification.
  2. Intercom ID in Users API
    The Intercom ID has been added to the "Get All Users" API for better user management.
  3. Route Through Parameter in Users API
    Added a route-through parameter to the Users API for better control of routing preferences.