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October 2023

10 months ago by Yash Pareek

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Release Notes: October 2023

We are excited to announce the latest release of our product, packed with several powerful enhancements, fixes, and integrations to elevate your experience and productivity. Here are the key highlights of this release:

Enhancements:

  1. IP Restriction (Extension): Added IP restriction for extension calling, bolstering security measures.
  2. History Tracking: Now, you can track the history of numbers and their last assigned client IDs.
  3. Scope-Based Tokens: Scope-based tokens allow the use of tokens for specific APIs only.
  4. Reporting Enhancements: Call Stats, Missed Call Reports, API & SMS Logs are now in-parity with the UI of other reports.

User Experience Upgrades:

  1. TFA - Email ID: Two-factor authentication (TFA) can now be added for email login. OTPs will be sent to the user's email for added security.
  2. Revamp Azure for Agent Panel: Implementing Azure AD integration on the Dialer agent panel for enhanced security and functionality.
  3. Scroller in Fractional Ratio Dialing: Improved the UI for adjusting ratios in campaigns, enhancing user experience.
  4. On-Demand Data Refresh: Users can now refresh the Agent Performance Report (Dialer & HPBX) on-demand, once every hour, eliminating the need to wait for standard refresh cycles.
  5. Landing Page for Reporting: Introduced a single landing page to quickly access all reports.

Performance Boost:

  1. Fixing Session Call Drop Issue: Product behavior change to resolve session call disconnection issue.

Security Improvements:

  1. IP Whitelisting for Tokens: Added IP whitelisting for tokens to enhance security.

Integration Advancements:

  1. Upgrades to Zoho Dialer Integration: The Zoho Dialer integration has received new features like auto-pop-up for inbound calls, call logs, and more.
  2. New Zendesk Integration (Beta Program): Zendesk integration was released with a new architecture and enhanced user experience.
  3. New MD365 Integration (Beta Program): MD365 integration was released with a new architecture and enhanced user experience.

Bug Fixes & Quality Improvements:

  1. Webform Improvement: Optimized webform integration with campaigns for smoother operation.
  2. Answered Seconds Set to Call Duration: Addressed the issue where incorrectly answered durations were visible in the API.
  3. Column Order: Column order discrepancies between the visible report and the downloaded report will be fixed in the coming weeks.