September 2024

Reset Status for Lead List:
Users can now reset the status for single or multiple dial statuses directly from the lead list. Previously, resetting would apply to the entire list.

Contact Name Visibility in Downloaded CDRs:
Fixed an issue where contact names were not visible in the downloaded Call Detail Records (CDRs).
Campaign Mapping in MD365:
Addressed an issue where new contacts were being created instead of checking for existing leads when saving a new call as a lead on campaign mapping for both incoming and manual calls. Call activities will now correctly align with the Dialer campaign settings.
Department Unassignment Issue:
Fixed a bug where agents could not be fully unassigned from a department if their extension was still assigned. This issue has been resolved to ensure proper unassignment.
Auto-Logout Socket Disconnect:
Resolved an issue where the socket disconnect notification (toaster) during auto-logout was not being removed automatically.

CPD Filter and Code Optimization in Insights:
Made significant improvements to insights, including code optimization and enhancements to the CPD filter.