Reporting

ADDED

User can export date-wise report along with the cumulative report.
When DAPR is exported, a .zip file containing two files (Cumulative & Date-wise) are included.

CHANGED

Changed report name from ‘Dialer Agent Performance Report’ to 'Agent Performance Report (Dialer)
The last update is now shown below the report name as ‘(Last Updated At 13-07-2023 12:00:00 )’
Filter Heading has been changed from ‘Agent’ to ‘Agents/Agent Groups’
The export button is now moved close to the Select KPI button, similar to other reports.
Select KPI Button - The default KPI is now shown in the list and the user doesn’t have the option to remove the default selected fields.

KPI Selection -
1. Will have all columns in the list & default columns will be visible with a grey tick (to show they are currently selected).
2. Search functionality has been added while selecting the KPI
Export Button
1. The download button has been renamed to the ‘Export’ button
2. In the case of the Archive Report, the text will be ‘Export from Archive’
Last Updated on - This text will be below the report name
The table should be sorted in the ‘Department (ID)’ column as default.

Will have all columns in the list & default columns will be visible with a grey tick (to show they are currently selected).
Search functionality has been added while selecting the KPI

Changelog