Sample Request

curl --request POST \
     --url https://api-smartflo.tatateleservices.com/v1/call/options \
     --header 'accept: application/json' \
     --header 'content-type: application/json'

📘 Important!

Before we begin, note that the * sign denotes the mandatory variables in each table.

Request Variables (Body Params)

The following parameter is required to monitor or whisper a call.

Variable Name	Description	Data Type
type*	Type of Call Operation to be performed. 1: Monitor, 2: Whisper, 3: Barge, 4: Transfer	Integer
agent_id	Unique ID of the Agent who can monitor or whisper during the call is only required in case of type: 1 (Monitor), 2 (Whisper). This can be retrieved from fetch users API - Fetch Multiple Users, Variable name- data[i].agent.id.	string
call_id*	Unique ID of the call on which operations needs to be performed.	string
intercom	Unique intercom number of the agent to whom call would be transferred, only required in case of type: 4 (Transfer)	array of strings

Use Case Scenarios:

✅ Transfer to Agent's Mobile (e.g., for remote agents)

Enter the 10-digit phone number to transfer the call to the specific agent. The below example code shows transfer based on Number.

{
  "type": "4",
  "call_id": "175XXXX218.8118",
  "intercom": "9196XXX9832"
}

✅ Transfer to Softphone/Extension

Enter the Agent Extension(Softphone) to transfer the call to the specific agent. The below example code shows transfer based on Agent Extension.

{
  "type": "4",
  "call_id": "1758782566.8131",
  "intercom": "0602XXX70085"
}

✅ Transfer to a Department (Smartflo will route based on available agents)

Enter the Department Intercom ID to transfer the call to the Department. The below example code shows a transfer in the Department using the agent number.

{
  "type": "4",
  "call_id": "175XXXX218.8118",
  "intercom": "80XX4"
}

Response Variables

The response returned is as following:

Variable Name	Description	Data Type
Success	The request success status, the possible values are: True (default) for success. False for failure.	Boolean
Message	The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here.	String