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Getting Started With APIs

Introduction to APIs
Authentication Using Tokens
Rate Limit

Authentication

Generate a Tokenpost
Terminate a Tokenpost
Refresh a Tokenpost

Users

Create Userpost
Fetch Multiple Usersget
Delete Userdelete
Fetch Single Userget
Patch a Userpatch

Auto-Attendant

Create an Auto Attendantpost
Fetch Details of an Auto Attendantget
Update an Auto Attendantput
Delete an Auto Attendantdelete
Fetch List of Auto Attendantget

Number

Block a Numberpost
Update a Blocked Numberput
Delete a Blocked Numberdelete
Fetch List of Blocked Numbersget
Fetch List of My Numbersget
Update My Numberput

Broadcast

Create a Broadcastpost
Start a Broadcastget
Pause a Broadcastget
Resume a Broadcastget
End a Broadcastget
Fetch details of a Broadcastget
Update a Broadcastput
Delete a Broadcastdelete
Fetch Lists of Broadcastget

Leads & Lists

Leads
Lead List
DND Lead
DND List

Voice

Hangup a Callpost
Add a note to a callpost
Update a note against a callput
Delete a note against a calldelete
Fetch notes against customer Numberget
Call Operationspost
Call Detail Recordsget
Initiate Click to Callpost
Initiate Click to Call Supportpost
Fetch details of active callsget

Contact

Create a new contact grouppost
Update a contact groupput
Delete a contact groupdelete
Fetch list of groupsget
Add contact in contact grouppost
Update contact in contact groupput
Delete contact in contact groupdelete
Fetch list of all contactsget
Fetch Status of Bulk Uploadget
Bulk Contacts in Contact Grouppost

Dialer

General
Agent Script
Break List
Campaign
Disposition List
Disposition Status
Inbound Queue
Pause Code
Quick Transfer List
Quick Transfer Number
Skill List
- Fetch List of Skill Listsget
- Fetch a particular skill listget

DEPARTMENT

Create a departmentpost
Update details of departmentput
Delete a departmentdelete
Fetch details of all departmentsget

IVR

Create IVRpost
Update IVRput
Delete IVRdelete
Retrieve IVRget

SYSTEM RECORDING

Create a system recordingpost
Status of Recording Uploadget
Fetch details of all recordingsget

SCHEDULE CALLS

Create a schedule callpost
Update details of schedule callput
Delete a scheduled calldelete
Fetch details of all schedule callsget

TIME GROUP

Create a Time Grouppost
Delete a Time Groupdelete
Fetch details of all Time Groupget

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Getting Started With APIs

Introduction to APIs
Authentication Using Tokens
Rate Limit

Authentication

Generate a Tokenpost
Terminate a Tokenpost
Refresh a Tokenpost

Users

Create Userpost
Fetch Multiple Usersget
Delete Userdelete
Fetch Single Userget
Patch a Userpatch

Auto-Attendant

Create an Auto Attendantpost
Fetch Details of an Auto Attendantget
Update an Auto Attendantput
Delete an Auto Attendantdelete
Fetch List of Auto Attendantget

Number

Block a Numberpost
Update a Blocked Numberput
Delete a Blocked Numberdelete
Fetch List of Blocked Numbersget
Fetch List of My Numbersget
Update My Numberput

Broadcast

Create a Broadcastpost
Start a Broadcastget
Pause a Broadcastget
Resume a Broadcastget
End a Broadcastget
Fetch details of a Broadcastget
Update a Broadcastput
Delete a Broadcastdelete
Fetch Lists of Broadcastget

Leads & Lists

Leads
Lead List
DND Lead
DND List

Voice

Hangup a Callpost
Add a note to a callpost
Update a note against a callput
Delete a note against a calldelete
Fetch notes against customer Numberget
Call Operationspost
Call Detail Recordsget
Initiate Click to Callpost
Initiate Click to Call Supportpost
Fetch details of active callsget

Contact

Create a new contact grouppost
Update a contact groupput
Delete a contact groupdelete
Fetch list of groupsget
Add contact in contact grouppost
Update contact in contact groupput
Delete contact in contact groupdelete
Fetch list of all contactsget
Fetch Status of Bulk Uploadget
Bulk Contacts in Contact Grouppost

Dialer

General
Agent Script
Break List
Campaign
Disposition List
Disposition Status
Inbound Queue
Pause Code
Quick Transfer List
Quick Transfer Number
Skill List
- Fetch List of Skill Listsget
- Fetch a particular skill listget

DEPARTMENT

Create a departmentpost
Update details of departmentput
Delete a departmentdelete
Fetch details of all departmentsget

IVR

Create IVRpost
Update IVRput
Delete IVRdelete
Retrieve IVRget

SYSTEM RECORDING

Create a system recordingpost
Status of Recording Uploadget
Fetch details of all recordingsget

SCHEDULE CALLS

Create a schedule callpost
Update details of schedule callput
Delete a scheduled calldelete
Fetch details of all schedule callsget

TIME GROUP

Create a Time Grouppost
Delete a Time Groupdelete
Fetch details of all Time Groupget

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Session Call

post https://api-smartflo.tatateleservices.com/v1/dialer/session_call

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