Sample Request

This API allows you to create a new schedule call.

curl --request PUT \
     --url https://api-smartflo.tatateleservices.com/v1/dialer/schedule_call/{callback_id}
     --header 'accept: application/json' \
     --header 'content-type: application/json'

📘Important

Before we begin, note that the * sign denotes the mandatory variables in each table.

Request Variables (Body Params)

Variable Name	Description	Data Type
customer_name	The name of the lead for whom the callback is being scheduled.	String
schedule_date_time	The exact date and time when the call should be scheduled, format: YYYY-MM-DD HH:MM:SS.	String
assigned_to	The agent ID to whom this scheduled call is assigned.	String
customer_number	The contact number of the customer to be called.	String
reminder_schedule_callbacks	If true, a reminder notification will be set for the scheduled callback.	Boolean
reminder_time	The time (in minutes) before the scheduled callback when the reminder should be triggered.	Integer
call_end_min	The duration after which the scheduled call should automatically end if unanswered.	Integer
inbound_queue	The queue ID to which this scheduled callback belongs. Only applicable when dialer campaign inbound callback is 1 through campaigns API.	Integer

Response Variables

After the execution of the API, you will get the following response:

Variable Name	Description	Data Type
success	The request success status, the possible values are: True (default) for success. False for failure.	Boolean
message	The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here.	String