get
https://api-smartflo.tatateleservices.com/v1/dialer/schedule-call/
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| Time | Status | User Agent | |
|---|---|---|---|
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Sample Request
curl --request GET \
--url https://api-smartflo.tatateleservices.com/v1/dialer/schedule_call/{callback_id}
--header 'accept: application/json'📘 Important!
Before we begin, note that the * sign denotes the mandatory variables in each table.
Request Variables (Query Params)
The following parameter is required to fetch multiple users:
| Variable Name | Description | Data Type |
|---|---|---|
| callback_id | The unique ID of the scheduled callback to retrieve Note : Can be fetched from Retrieve All Scheduled Callbacks API | string |
Sample Response
{
"ok": true,
"message": "Fetched Successfully",
"data": [
{
"id": 229,
"agent_id": "4817",
"customer_number": "919582520329",
"note": "",
"schedule_date_time": "2025-01-22 14:07:00",
"status": 2,
"created_by": "4817",
"inbound_queue": 147,
"campaign_id": 281,
"updated_by": "4817",
"call_detail": null,
"customer_name": "Paras",
"assigned_to_name": "Paras",
"assigned_to": "05046630215",
"call_end_time": "2025-01-22 14:22:00",
"created_at": "2025-01-22T03:03:49.000Z",
"updated_at": "2025-01-22T08:37:05.000Z",
"reminder_schedule_callbacks": null,
"reminder_time": null,
"call_end_min": 15
}
]
}Response Variables
The response returned is as following:
| Variable Name | Description | Data Type |
|---|---|---|
data[i].id | Unique identifier of the callback record. | Integer |
data[i].agent_id | Identifier of the agent associated with the callback. | String |
data[i].customer_number | Phone number of the customer. | String |
data[i].note | Additional notes for the callback. May be empty. | String |
data[i].schedule_date_time | Scheduled date and time for the callback (format: YYYY-MM-DD HH:mm:ss). | String |
data[i].status | Status of the callback. Possible values may include: Values: | Integer |
data[i].created_by | Agent ID of the user who created the callback. | String |
data[i].inbound_queue | ID of the inbound queue associated with the callback. | Integer |
data[i].campaign_id | ID of the campaign linked to the callback. | Integer |
data[i].updated_by | Agent ID of the user who last updated the callback. | String |
data[i].call_detail | Detailed call information. Can be null if not present. | Object |
data[i].customer_name | Name of the customer. | String |
data[i].assigned_to_name | Name of the person the callback is assigned to. | String |
data[i].assigned_to | Agent ID or identifier of the person assigned. | String |
data[i].call_end_time | Time when the call ended (format: YYYY-MM-DD HH:mm:ss). | String |
data[i].created_at | Timestamp of when the callback was created (ISO 8601 format). | String |
data[i].updated_at | Timestamp of the last update to the callback (ISO 8601 format). | String |
data[i].reminder_schedule_callbacks | Reminder schedule callback details. Can be null. | Object |
data[i].reminder_time | Scheduled time for reminder. Can be null. | String |
data[i].call_end_min | Total duration of the call in minutes. | Integer |