Sample Request

curl --request GET \
     --url https://api-smartflo.tatateleservices.com/v1/dialer/schedule_call/{callback_id}
     --header 'accept: application/json'

📘 Important!

Before we begin, note that the * sign denotes the mandatory variables in each table.

Request Variables (Query Params)

The following parameter is required to fetch multiple users:

Variable Name

Description

Data Type

callback_id

The unique ID of the scheduled callback to retrieve

Note : Can be fetched from Retrieve All Scheduled Callbacks API

string

Sample Response

{
    "ok": true,
    "message": "Fetched Successfully",
    "data": [
        {
            "id": 229,
            "agent_id": "4817",
            "customer_number": "919582520329",
            "note": "",
            "schedule_date_time": "2025-01-22 14:07:00",
            "status": 2,
            "created_by": "4817",
            "inbound_queue": 147,
            "campaign_id": 281,
            "updated_by": "4817",
            "call_detail": null,
            "customer_name": "Paras",
            "assigned_to_name": "Paras",
            "assigned_to": "05046630215",
            "call_end_time": "2025-01-22 14:22:00",
            "created_at": "2025-01-22T03:03:49.000Z",
            "updated_at": "2025-01-22T08:37:05.000Z",
            "reminder_schedule_callbacks": null,
            "reminder_time": null,
            "call_end_min": 15
        }
    ]
}

Response Variables

The response returned is as following:

Variable Name	Description	Data Type
`data[i].id`	Unique identifier of the callback record.	Integer
`data[i].agent_id`	Identifier of the agent associated with the callback.	String
`data[i].customer_number`	Phone number of the customer.	String
`data[i].note`	Additional notes for the callback. May be empty.	String
`data[i].schedule_date_time`	Scheduled date and time for the callback (format: `YYYY-MM-DD HH:mm:ss`).	String
`data[i].status`	Status of the callback. Possible values may include: Values: Pending= 0 In progress = 1 Completed = 2	Integer
`data[i].created_by`	Agent ID of the user who created the callback.	String
`data[i].inbound_queue`	ID of the inbound queue associated with the callback.	Integer
`data[i].campaign_id`	ID of the campaign linked to the callback.	Integer
`data[i].updated_by`	Agent ID of the user who last updated the callback.	String
`data[i].call_detail`	Detailed call information. Can be null if not present.	Object
`data[i].customer_name`	Name of the customer.	String
`data[i].assigned_to_name`	Name of the person the callback is assigned to.	String
`data[i].assigned_to`	Agent ID or identifier of the person assigned.	String
`data[i].call_end_time`	Time when the call ended (format: `YYYY-MM-DD HH:mm:ss`).	String
`data[i].created_at`	Timestamp of when the callback was created (ISO 8601 format).	String
`data[i].updated_at`	Timestamp of the last update to the callback (ISO 8601 format).	String
`data[i].reminder_schedule_callbacks`	Reminder schedule callback details. Can be null.	Object
`data[i].reminder_time`	Scheduled time for reminder. Can be null.	String
`data[i].call_end_min`	Total duration of the call in minutes.	Integer