Sample Request

Add a new department with the following API method:

curl --request POST \
     --url https://api-smartflo.tatateleservices.com/v1/department \
     --header 'accept: application/json' \
     --header 'content-type: application/json'

Request Variables (Body Params)

It takes a JSON request body with the following notable parameters:

Variable Name	Description	Data Type
name*	Name of the department. For example, Sales Department.	String
description*	Description of the department. For example, Sales Department Description.	String
ring_strategy*	When a customer dials an extension, there are several strategies that can be devised to distribute the calls as per the availability and the number of agents. Simultaneously: Rings all agents simultaneously, and every agent has a ringing phone on his/her desk. Order by : Rings agents in sequence from the top of the list in the members tab of the queue configuration. Random : Rings agents in no particular sequence. Round Robin: Rings an agent who is next in a pre-decided order. Longest Wait Time: Rings agent who has waited for the longest to take a call.	String
failover_dest_type*	The destination type where the call lands if no one answers the call. For example, extension.	String
timeout	Time in seconds for which the call tries to connect to each agent in this department. For example, 30.	Integer
destination	The ID of the destination where the call should land. For example, extension\|\|05047530046.	Array of strings
music_on_hold*	Unique ID of music on hold to be played when caller is on hold. For example, 42240.	String
failover_destination*	The ID of the destination where the call should land if no one answers the call. For example, extension\|\|05047530064.	String
sticky_agent*	The agent who will receive the calls in a department, if enabled. For example, 05047530211.	Integer

Request Variables (Body Params)(Sticky Agent)

The Sticky agent connects the caller to the same agent when the user calls within the same threshold time.

Property Name	Description	Data Type
enable	Indicates wether sticky agent be enabled or disabled. 1 - Enable 0 - Disable	Integer
time	time for which sticky agent be checked. example: 12h, 1d h - hours d - days Note: Sticky Agent can only be enabled for at max 10 days. Max enable time in hrs:240h Max enable time in days: 10d	String

Response variables

After the execution of the API, you will get the following response variables:

Variable Name	Description	Data Type
Success	The request success status, the possible values are: True (default) for success. False for failure.	Boolean
Message	The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here.	String