Update IVR

Sample Request

Use the following API method to update an IVR:

curl --request PUT \
     --url https://api-smartflo.tatateleservices.com/v1/ivr/id \
     --header 'accept: application/json' \
     --header 'content-type: application/json'

📘Important!

Before we begin, note that the * sign denotes the mandatory variables in each table.

Request Variables (Path Params)

Variable Name	Description	Data Type
id*	The unique ID of the IVR. For example, 349. Note: Get the ID from Fetch List of IVR API Reference.	String

Request Variables (Body Params)

The details fetched using API are as following:

Variable Name	Description	Data Type
name*	The name of the IVR. For example, Support IVR.	String
description*	The description of IVR. For example, IVR for the support team.	String
recording*	The unique ID of the recording. For example, recording\|0231.	String
timeout*	The time for which the IVR will ring. For example, 20.	Integer
incorrect_count*	The number of times an invalid entry is allowed. For example, 5.	Integer
invalid_recording*	The recording to be played when an invalid entry is pressed. For example, recording\|349.	String
invalid_destination*	The invalid destination after invalid retries reaches more than the value set. For example, extension\|05047530002.	String
timeout_retry_recording*	The recording to be played when timeout entry is added. For example, recording\|52156.	String
timeout_recording*	The recording to be played after timeout retry count is more than set value. For example, recording\|123.	String
timeout_destination*	The number of timeout retries reaches more than the set value then redirect to timeout destination. For example, extension\|05047530002.	String
timeout_tries*	The number of times timeout retry is allowed. For example, 3.	Integer
recording_invalid*	The recording to be played after invalid retry count is more than set value. For example, recording\|58999.	String
option*	The destination options added for an IVR menu. Note: Create multiple DTMF options using Add button. For example, 1,2,3,4.	Array of Strings
destination*	The options allowed for call destination. For example, extension\|05047530002, extension\|845.	Array of Strings

Response Variables

The response returned is as following:

Variable Name	Description	Data Type
Success	The request success status, the possible values are: True (default) for success. False for failure.	Boolean
Message	The message corresponding to the success status. For example, in 400 Response where the "success" variable pops as True, the message displayed is shown here.	String