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Account DND List

Account DND Lists Overview

  • The Account DND Lists feature allows you to view and manage Do Not Disturb (DND) lists within the portal. This functionality enables you to add contacts to the DND list, ensuring that specific numbers are excluded from outbound campaigns or calls. It helps maintain compliance with customer preferences and regulatory requirements by preventing calls to contacts who have opted out.

Getting Started with Account DND Lists

  • To go to Account DND Lists to your Smartflo account, first log in using your unique User ID and Password. Once logged in, you will be directed to the main dashboard. From there, locate the navigation menu on the left-hand side of the screen and click on "Services" then “Outbound Services”. A set of options opens up. One of these options is the “Account DND Lists".
  1. List of Account DND
  • The table displays a list of all pause code with the following information: 
FieldDescription
S. No.A serial number is used to uniquely identify or organize each DND (Do Not Disturb) list, ensuring easy reference and management.
NameThe name assigned to the DND list often indicates its purpose or associated campaign.
DescriptionA brief explanation of what the DND list is used for, such as preventing calls to specific contacts.
Availability/Assigned ToIndicates whether the DND list is available for use or assigned to a specific Dialer campaign.
Action (Edit/Delete)Provides options to edit the details of the DND list or delete it from the system.
  1. Add Account DND List
  • To add an Account DND List, follow the below steps:
  1. Click on the Services tab on the side navigation.
  2. Click Outbound Services and select Account DND Lists.
  3. A list of all the Account DND Lists appears along with the relevant details.
  4. Click on Add Account DND List.
  1. Enter the Name and Description.
  2. Click Save.
  • Once the Account DND List is created, you can add numbers either one by one manually or in bulk. Follow the steps below for each method:
  • To Add Numbers One by One Manually:
  1. Select the created Account DND List.
  1. Click on Add DND Number.
  1. Select the type and Enter the number
  1. Click on Save to add the number to the Account DND list.
  • To Add Numbers in Bulk:
  1. Select the created Account DND List.
  1. Click on Sample File to download a sample CSV file.
  1. Open the CSV file and input the Numbers.
  1. Save the file and return to the portal.
  2. Click on Upload DND Leads (CSV), then select the updated file from your system.
  1. Review the data and confirm the upload.

Updated about 1 month ago