Smartflo Softphone Mac

How to use Smartflo Softphone/Webphone on Mac

This guide will help you to download and use Smartflo Softphone/Webphone on your Mac OS.

Follow the below steps to start using the Smartflo softphone app:

Step 1: Login to Smartflo account using your Username and Password.

Step 2: Click on the Downloads section in the left side navigation panel.

Step 3: Download and install Smartflo Softphone for Mac.

Step 4: Under Services tab, click on Agents.

Step 5: Click Download VPN Config File on the top-right corner of the page. Click Download AHM VPN Config File if you are an AHM user, and Download BGN VPN Config File if you are a BGN user.

Wondering in which category you fall? Well, an AHM user's DID starts with 7, and a BGN user's starts with 8.

Step 6: Copy and save your agent's username and password, as they will be needed to log in to the OpenVPN Connect app.

Step 7: Now you'll need to download the OpenVPN Connect app. You can get it here.

Step 8: Once the OpenVPN Connect installer opens, click Continue.

Step 9: Review the license conditions and then press Continue.

Step 10: Click Agree to proceed with the installation.

Step 11: Choose the location and type of installation then press Install.

Step 12: If you have set up a device password, type it in and select Install Software.

Step 13: Watch for the installation process to finish.

Once the setup is successfully installed, you will get an acknowledgment for the same.

Step 14: After the installation is finished, click Close.

Step 15: Search for OpenVPN Connect app on your Mac and Agree to the terms and conditions. At last, click OK.

Step 16: Click the File tab and click on Browse to upload the VPN config file.

Step 17: Select the file downloaded in Step 5 and click on Open.

Step 18: Enter the extension Username, tick the checkbox for entering the Password (Copied in Step 6) and click on Connect.

Step 19: Now, your VPN is connected and you can proceed with the Smartflo extension login.

Step 20: Open the Smartflo Softphone app, enter your Username and Password and click on Login.

Note: The user web login and agent creation should be enabled.

Step 21: Now, you can start calling. Refer to the below screenshot to learn more about the Smartflo softphone feature.

a. Change your country code.

b. Enter the number you want to dial.

c. Click to dial the number.

Click on Call History to view the past dial numbers.

Click on Contacts to view your saved numbers.

Click the Teammates tab to view your team member number.

Note: Assigned agent should have the permission of Manage Extension to view the teammates.

Click on Settings to view your profile, get help, and log out from the Smartflo softphone.

a. View your Username and Email ID.

b. View FAQs to clear common doubts.

c. Click to log out from the Smarflo Softphone