Broadcast Campaign
To manage a call broadcast, we follow a defined procedure.
- Firstly, we shall create a lead list to which our call will be broadcasted.
- Then, we upload or create the recording.
- Post that, we use the recording in an IVR or Auto Attendant.
- Finally, we will create a call broadcast campaign where we'll select the IVR or auto-attendant to be broadcasted to the leads.
For Call broadcasting, we have to create a campaign where we have to enter all the details regarding the broadcast.
To create a campaign, follow these steps:
- Click on the Services tab placed on the side navigation.
- Click Outbound Services.
- Click Manage Campaigns.
- A list of all the campaigns appears along with the relevant details.
- Click on Add Broadcast Campaign on the top right of the page.
- Enter the General Details like Name and Description for the campaign and click Save.
| Field | Description |
|---|---|
| Name | Name of the campaign. |
| Description | Details of campaign. |
| Lead List | Choose the list for which the campaign needs to be run . |
| Time Group | Choose the time group for which the campaign will be active. |
| Start Date and Time | Enter the start date and time for the call broadcast. |
| End Date and Time | Enter the start date and time for the call broadcast. |
| Dial Status | Choose the status of the leads in the selected lead list to which calls should be made. |
| Allow Numberwise Trunk | Enabling this will help you make broadcast calls from the numbers assigned to your account & can distribute the channels among the numbers. Add Caller Setting : Add more than one caller ID. Available Channels : Displays the number of channels available to make calls. Use Channels: Enter the number of channels that you want to use for your caller ID to make calls (if you choose 10 channels then you can make 5 calls). Delete: Delete the caller ID.. |
| Destination | Choose the destination from the dropdown menu, eg. choose an auto-attendant to greet the callers or thank you message system recording. |
| Ring Timeout | Enter the seconds for which the call will ring on the customer's extension. |
| Caller ID number | Enter the caller ID number which will be displayed at the receiver's end. |
| Concurrent Limit | Enter the maximum number of calls that can be made at a specific point in time. |
| Account DND List | Select the account DND list for the campaign. |
| Number of Retries | Enter the number of retries allowed . |
| Retry Dial Status | Specify the status of leads to which calls will be made again. |
| Retry-After | Specify the time in minutes after which user retry is allowed. |
| Select an Event | Choose an event for which an SMS should be sent. |
| After Retry | Switch the toggle if you want the message to be sent if the user has already done retrying. |
| SMS Template | Choose the SMS template to be sent to the customer. |
| A/B Testing toggle | Switch the toggle if you want to enable A/B testing. |
| A/B testing destination | Select 2 to 4 destinations on which A/B testing will be done. |
| Offset | Enter the index from where the leads will be picked up for testing. |
| Limit | Enter the count of leads to be tested under A/B testing. |
To edit/delete a campaign, click on Select an Action and click Edit or Delete.
Start Broadcast
To start a Broadcast Campaign, click on Select an Action against it and hit Start Broadcast.
The status will be changed from Not Active to Active.
To view the call broadcast detail of a selected campaign, click on Select an Action and click Call Broadcast Detail.
Updated over 1 year ago