Broadcast Campaign
Add Broadcast Campaign
- To add a broadcast campaign, follow the below steps:
- Click on the Services tab on the side navigation.
- Click Outbound Services and select Manage Campaigns.
- A list of all the campaigns appears along with the relevant details.
- Click on Add Broadcast Campaign.
- The following screen will appear, prompting you to complete the necessary fields as shown in the screenshot below.
- General Details
| Field | Description | Options/Example |
|---|---|---|
| Name | Name of the campaign. | Example: "Summer Sale Campaign" |
| Description | Details of campaign. | Example: "Promotional campaign for summer sale." |
| Lead List | Choose the list for which the campaign needs to be run. | Example: "New Leads", "Hot Leads" |
| Time Group | Choose the time group for which the campaign will be active. | Example: "Morning", "Evening" |
- Call Settings
Field | Description | Options/Example |
|---|---|---|
Dial Status | Choose the lead status from the lead list for the leads that will be contacted through the Broadcast Campaign. | Example: "New". |
Allow Number wise Trunk | Enabling this will help you make broadcast calls from the numbers assigned to your account & can distribute the channels among the numbers. |
1.Add Caller Setting : Add more than one caller ID. 2.**Maximum Allocated Concurrent Calls Limit:**Displays the number of channels available to make calls. 3.Use Channels: Enter the number of channels that you want to use for your caller ID to make calls (if you choose 10 channels then you can make 5 calls). 4.Delete: Delete the caller ID.. |
Destination | Choose the destination from the dropdown menu, eg. choose an auto-attendant to greet the callers or thank you message system recording (IVR). | Example: "Auto-Attendant", "IVR" |
Ring Timeout | Enter the number of seconds for which the call will ring on the customer before being considered as unanswered or disconnected. Note: The maximum duration allowed is 30 seconds as per TRAI regulations. | Example: "30 seconds", "45 seconds" |
Caller ID number | Choose the caller ID number which will be displayed at the receiver's end. | Example: "+918069651100" |
Concurrent Limit | Enter the maximum number of calls that can be made at a specific point in time. | Example - "2" |
Account DND List | Select the account DND list for the campaign. | Example: "Do Not Disturb List 1" |
- Notification Settings
| Field | Description | Options/Example |
|---|---|---|
| Select an Event | Choose an event for which a notification (SMS or WhatsApp) should be sent. | Example: "Missed Call", "Received Call" |
| After Retry | Switch the toggle if you want a message to be sent after retrying the event. | Example: "Enabled", "Disabled" |
| SMS Template (Missed Call) | Choose the SMS template to send for a missed call event. | Example: "Missed Call Alert" |
| SMS Template (Received Call) | Choose the SMS template to send for a received call event. | Example: "Thank You for Calling" |
| WhatsApp Template (Received Call) | Choose the WhatsApp template to send for a received call event. | Example: "Thank You Message (WhatsApp)" |
| WhatsApp Template (Missed Call) | Choose the WhatsApp template to send for a missed call event. | Example: "Missed Call Notification |
- Retry Settings
| Field | Description | Options/Example |
|---|---|---|
| Number of Retries | Enter the number of retries allowed . | Example: "3", "5" |
| Retry Dial Status | Specify the status of leads to which calls will be made again. | Example: "Not Qualified", "Follow Up" |
| Retry-After(in min) | Specify the time in minutes after which the system will attempt to retry if the previous call was missed, busy, or not answered. | Example: "10 minutes", "30 minutes" |
- Click Save.
Actions:
- To edit or delete a campaign, click Select an Action, then choose Edit or Delete.
- To start a Broadcast Campaign, click Select an Action and select Start Broadcast:
- Choose to start immediately (runs for 365 days) or schedule with a start and end date/time.
- The status will update from Not Active to Active.
- To view call broadcast details, click Select an Action, then Call Broadcast Detail.
Schedule Broadcast
- Click on Start Broadcast
- Choose to Start Now (runs for 365 days) or Schedule for later with a start and end date/time.
Updated 23 days ago