Broadcast Campaign
Add Broadcast Campaign
- To add a broadcast campaign, follow the below steps:
- Click on the Services tab on the side navigation.
- Click Outbound Services and select Manage Campaigns.
- A list of all the campaigns appears along with the relevant details.
- Click on Add Broadcast Campaign.
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- The following screen will appear, prompting you to complete the necessary fields as shown in the screenshot below.
- General Details
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Field | Description | Options/Example |
---|---|---|
Name | Name of the campaign. | Example: "Summer Sale Campaign" |
Description | Details of campaign. | Example: "Promotional campaign for summer sale." |
Lead List | Choose the list for which the campaign needs to be run. | Example: "New Leads", "Hot Leads" |
Time Group | Choose the time group for which the campaign will be active. | Example: "Morning", "Evening" |
Start Date and Time | Enter the start date and time for the call broadcast. | Example: "2025-01-10 09:00 AM" |
End Date and Time | Enter the start date and time for the call broadcast. | Example: "2025-01-10 06:00 PM" |
Dial Status | Choose the lead status from the lead list for the leads that will be contacted through the Broadcast Campaign. | Example: "New". |
Allow Number wise Trunk | Enabling this will help you make broadcast calls from the numbers assigned to your account & can distribute the channels among the numbers. |
1.Add Caller Setting : Add more than one caller ID. |
Destination | Choose the destination from the dropdown menu, eg. choose an auto-attendant to greet the callers or thank you message system recording (IVR). | Example: "Auto-Attendant", "IVR" |
Ring Timeout | Enter the number of seconds for which the call will ring on the customer before being considered as unanswered or disconnected. Note: The maximum duration allowed is 30 seconds as per TRAI regulations. | Example: "30 seconds", "45 seconds" |
Caller ID number | Choose the caller ID number which will be displayed at the receiver's end. | Example: "+918069651100" |
Concurrent Limit | Enter the maximum number of calls that can be made at a specific point in time. | Example - "2" |
Account DND List | Select the account DND list for the campaign. | Example: "Do Not Disturb List 1" |
Number of Retries | Enter the number of retries allowed . | Example: "3", "5" |
Retry Dial Status | Specify the status of leads to which calls will be made again. | Example: "Not Qualified", "Follow Up" |
Retry-After | Specify the time in minutes after which the system will attempt to retry if the previous call was missed, busy, or not answered. | Example: "10 minutes", "30 minutes" |
- Notification Settings
Field | Description | Options/Example |
---|---|---|
Select an Event | Choose an event for which a notification (SMS or WhatsApp) should be sent. | Example: "Missed Call", "Received Call" |
After Retry | Switch the toggle if you want a message to be sent after retrying the event. | Example: "Enabled", "Disabled" |
SMS Template (Missed Call) | Choose the SMS template to send for a missed call event. | Example: "Missed Call Alert" |
SMS Template (Received Call) | Choose the SMS template to send for a received call event. | Example: "Thank You for Calling" |
WhatsApp Template (Received Call) | Choose the WhatsApp template to send for a received call event. | Example: "Thank You Message (WhatsApp)" |
WhatsApp Template (Missed Call) | Choose the WhatsApp template to send for a missed call event. | Example: "Missed Call Notification" |
- A/B Testing Settings
Field | Description | Options/Example |
---|---|---|
A/B Testing toggle | Switch the toggle if you want to enable A/B testing. | Example: "Yes", "No" |
A/B Testing Destination | Select 2 to 4 destinations on which A/B testing will be done. | Example: "IVR 1", "IVR 2" |
Offset | Enter the index from where the leads will be picked up for testing. | Example: "1", "100" |
Limit | Enter the count of leads to be tested under A/B testing.
| Example: "50", "200" |
- Click Save.
- To edit/delete a campaign, click on Select an Action and click Edit or Delete.
- To start a Broadcast Campaign, click on Select an Action against it and hit Start Broadcast.
- The status will be changed from Not Active to Active.
- To view the call broadcast detail of a selected campaign, click on Select an Action and click Call Broadcast Detail.
Updated 23 days ago