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DIALER AGENT PANEL
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Availing Breaks
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Bitrix24
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Smartflo Microsoft Azure AD
Sangam CRM
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ZOHO CRM
Salesforce CRM
Leadsquared CRM
Freshsales CRM
Zendesk CRM
Customer Connector CRM
API Connect
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API Tokens
Click to Call Support API
Call Detail Records
Call Detail Records (CDR)
Insights
INSIGHTS
Insights Dashboard
Call Performance Dashboard
Agent Performance Dashboard
Reporting
Reporting Overview
Real Time Reporting
Active Calls
Agent Real Time Report
Department Wallboard Report
Dialer Real Time Report
Call Details
Call Detail Records (CDR)
Call Logs
HPBX Reporting
Agent Performance Report
Department Performance Report
Dialer Reporting
Dialer Agent Break Summary Report
Dialer Agent Performance
Dialer Campaign Performance
Dialer Campaign/Queue Half Hourly Summary Report
Dialer Agent Time Entry Report
Dialer Webform Report
Dialer Schedule Callbacks Report
Dialer CSAT Report
Dialer Video Call Logs
General
Custom Reports
Call Stats
Number-Wise Report
SIP Utilization Report
Channel Utilization Summary Report
Missed Call Report
Logs
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SMS Logs
Webhook Logs
Activity Logs
API Logs
Email Logs
INTERACTIONS
Onboarding Guide
Template Management (OMNICHANNEL)
Permission to Users
Interactions Error Codes
FAQs on Interactions
Channels Hub
Pre-requisites & Prep for WhatsApp Channel
SETTINGS
User Management
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Add User Role
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Azure SFTP Server Setup for Call Recordings Storage
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Bring Your Own AWS Bucket (BYOB) Guide
Reset Password
Channels
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CDP List Management
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miscellaneous documentation
Smartflo Softphone
Softphone Chrome extension (Open VPN)
Smartflo Softphone Mac (Open VPN)
Smartflo Softphone Windows (Open VPN)
Softphone on Android phone
Softphone on IOS
Cause Codes
Click to Call and Service Management App
IOS
Android
FAQs
Smartflo Microsoft Azure AD
Notification Based WhatsApp Setup Guide
Policies
Data Retention Policy
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