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DIALER AGENT PANEL
Inbound Calls
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Call Detail Records
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Availing Breaks
Integrations
HPBX Integrations
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Webhook Integration with Google Sheets
Smartflo Microsoft Azure AD
Sangam CRM
Leadsquared
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ZOHO CRM
Salesforce CRM
Leadsquared CRM
Freshsales CRM
Zendesk CRM
Customer Connector CRM
API Connect
Getting Started with Webhook
Webhooks
Setting Up API Dialplan
API Dialplan
Click to Call Support API
Insights/Reporting
Real Time Reporting
Active Calls
Agent Real Time Report
Department Wallboard Report
Dialer Real Time Report
Call Details
Call Detail Records (CDR)
Incoming
Click To Call
Broadcast
Dialer
HPBX Reporting
Agent Performance Report
Department Performance Report
Dialer Reporting
Dialer Agent Break Summary Report
Dialer Agent Performance
Dialer Campaign Performance
Dialer Campaign/Queue Half Hourly Summary Report
Dialer Agent Time Entry Report
Dialer Webform Report
General
Custom Reports
Number-Wise Report
SIP Utilization Report
Channel Utilization Summary Report
Logs
SMS Logs Report
Activity Logs Report
Agent Activity Logs
API Logs Report
Email Log Report
Transcription Analysis Report
AWS/SFTP Transfer Logs
INTERACTIONS
Onboarding Guide
Template Management
Permission to Users
Interactions Error Codes
SETTINGS
User Management
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Add User Role
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Add SFTP
Azure SFTP Server Setup for Call Recordings Storage
Bring Your Own AWS Bucket (BYOB) Guide
miscellaneous documentation
Smartflo Softphone
Softphone/Webphone chrome extension
Smartflo Softphone Mac
Smartflo Softphone Windows
Softphone on Android phone
Cause Codes
Click to Call and Service Management App
Smartflo Microsoft Azure AD
Notification Based WhatsApp Setup Guide
Policies
Data Retention Policy
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