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Introduction
Getting Started
Dashboard
Business Information
Profile
Change Password
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Services
Services Overview
Dialer Inbound Queue
Direct Inward System Access (DISA)
Survey Campaign
Short URL Campaign
Click to Call Support API
API Dialplan
Webhook
Template Management
Manage Contacts
Reports
TTS
Agent Script
Quick Transfer List
Disposition List
Pause Code List
Account DND List
Lead Lists
Deleted Call Broadcast
Broadcast Campaign
Dialer Campaign
Manage Campaigns
Outbound Services
Voicemail
System Recordings
Departments
Agents
Agent Extension
Auto-Attendant
IVR
Time Conditions
Time Groups
Agent Disposition
AC-CID Lists
Dialer Skill Lists
My Numbers
Dynamic Dialplan
reporting
Reporting Overview
Dialer Agent Break Summary Report
Dialer Campaign/Queue Half Hourly Summary Report
Transcription Analysis Report
Dialer Real Time Report
Dialer Campaign Performance
Dialer Agent Performance
Dialer Agent Time Entry Report
Channel Utilization Summary Report
SMS Logs Report
Email Log Report
API Logs Report
Activity Logs Report
Agent Activity Logs
Custom Reports
Department Wallboard Report
Department Performance Report
SIP Utilization Report
Agent Performance Report
Number-Wise Report
Agent Real Time Report
AWS/SFTP Transfer Logs
Dialer Webform Report
SETTINGS
Settings Overview
All Members
Bring Your Own AWS Bucket (BYOB) Guide
Manage Team
All Roles
Add SFTP
Add User Role
Manage Settings
Manage Roles
User Management
INTERACTIONS
Onboarding Guide
Template Management
Permission to Users
OVERVIEW OF DIALER AGENT PANEL
Inbound Calls
Call Operations
Call Disposition
Call Detail Records
Manual Dial
Schedule Calls
View Agent Script
Update Lead Data
Availing Breaks
Dialer integration
Customer Connector CRM
Salesforce CRM
Zendesk CRM
Leadsquared CRM
Freshsales CRM
ZOHO CRM
smartflo softphone
Softphone/Webphone chrome extension
Smartflo Softphone Mac
Smartflo Softphone Windows
Softphone on Android phone
third party app integration
Integrations Overview
Microsoft Dynamics 365
HubSpot
Kapture
Freshdesk
Zendesk
Webhook Integration with Google Sheets
Zoho CRM
Smartflo Microsoft Azure AD
Salesforce CRM
MS Teams
Bitrix24
Freshsales
Sangam CRM
Leadsquared
users
Users
All Users
Pending Users
miscellaneous documentation
Cause Codes
Click to Call and Service Management App
Smartflo Microsoft Azure AD
Webhook Integration with Google Sheets
Notification Based WhatsApp Setup Guide
call detail records
Overview
Incoming
Click To Call
Broadcast
Dialer
LIVE OR ACTIVE CALLS
Active Calls
WebHook
Webhook
API Dialplan
API Dialplan
Policies
Data Retention Policy
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Updated 11 months ago