Dialer Campaign/Queue Half Hourly Summary Report

The Dialer Campaign/Queue Half Hourly Summary Report allows you to analyze and monitor campaigns running from the dialer portal for every half-hour interval by analyzing how many calls were answered, missed or dropped, as well as the average response time, handle time and talk time for the half-hour interval.

To view the dialer campaign/queue half hourly summary report, click on the Reporting > Dialer Campaign/Queue Half Hourly Summary Report tab on the side-navigation.

Campaigns/Queues

This helps you filter out the report based on the selected campaigns or queues in the campaign.

1. Click Campaigns/Queues on the top-left corner of the page.

2. Select the campaign or queue from the list.

3. Click Search.

Interval: Time slots of 30 minutes.

Click here to know more about KPIs.