MS Teams

MS teams when integrated enable your support team to enhance their productivity with better call handling.

Follow the below-mentioned steps to successfully integrate your MS Teams with Smartflo.

1. Log into your Smartflo Account.
   
2. Navigate to the Services > Integrations Tab from the side-navigation panel.
   
3. In HPBX integration, click on enable for MS Teams integration.
   
4. Now, log in to your MS Teams Account.
   
5. Click on the Apps option from the side navigation panel.
   
6. Search for the Smartflo application and install it in your MS Teams account.
   
7.  In Integrations Tab, click on More Details in the MS Teams option.
   
8. Click on Enable and select your desired user for the integration.
   

Note: You can select either mobile or extension number for the user.

10. Open your Smartflo Application on MS Teams and log in using your user credentials.
    
11. You have successfully integrated your Smartflo Account with MS Teams. Start using your Application.
    

How to Use The Integration

Follow the below-mentioned steps to use Smartflo Integration with MS Teams effectively.

1. Log in to your MS Teams Account.
   
2. Navigate to Apps>Manage your Apps and open your Smartflo application.
   
3. After accessing the application, you will land on the Smartflo application’s dashboard.
   
4. This app integration provides the below-listed functionalities of Smartflo through MS Teams.
   1. Click To Call (Outbound Calls)
   2. Call Detail Records( show duration, status, disposition status, etc)
5. To use the Click To Call functionality, go to the Make a Call block in the side pane. Dial the number of your choice and select the extension from which you want to make the call.
   
   List of various outbound statuses.

Note: The outbound status keeps on changing according to the call interaction.

6. After each call, there’s a new call log added to the list which various Call Detail Records fields are enlisted.