Pause Code List

Pause Code List is used by the agent to select the type of break they are taking.

To view and add a pause code list, follow these steps:

1. Click on the Services tab placed on the side navigation.
2. Click Outbound Services.
3. Click Pause Code Lists.
4. A list of all the pause code lists appears along with the relevant details.
5. To add a pause code list, click on the Add Pause Code List on the top right of the page.

6. Enter the Details and click Submit.

7. To edit a pause code list, click on Select an Action and click Edit.

8. Update the Details and click Submit.

9. To clone a pause code list, click on Select an Action and click Clone.

10. Enter Name and Description and click on Submit.

11. To disable a pause code list, click on Select an Action and click Disable.

12. To add a pause code, click on Select an Action and click Add Pause Code.

13. Enter Name and Description and click on Submit.

14. To delete a pause code list, click on Select an Action and click Delete.