Softphone on IOS

Step 1: Open Apple Store, search for the Tata Tele Smartflo Softphone and click on the Smartflo Softphone app.

Step 2: Click Install.

Step 3: Log in to your Smartflo account using your username and click NEXT.

Step 4: Enter your account password and click LOGIN.

Step 5: A permission notification will pop up. Click on Allow to permit access to the microphone.

Step 6: Click on Allow to authorize Smartflo Softphone to send notifications like alerts, sounds, and icon badges.

Step 7: Click on Allow to authorize Smartflo Softphone to find devices on local networks.

Step 8: Click on Continue to allow Smartflo Softphone to Access phone contacts.

Step 9: Now you can start calling.

Refer to the screenshots below to learn more about the Smartflo Softphone features.

If you wish to call a softphone contact, then go to Smartflo and choose the contact you would like to call.

To call your personal contacts, open Phone, select the desired contact, and initiate the call.

Click on Settings to view your profile, and advanced features, and to log out from the Smartflo Softphone.

Field	Description
Account	Shows user name and the extension ID.
Calls	Routes calls based on selection: Mobile: If selected, the call will route through mobile but can be initiated from Smartflo Softphone. Extension: The call will route from the Smartflo Softphone only.
Select Caller ID	Users can choose the Caller ID to initiate calls. Note: Only numbers assigned to the agent will be available for selection. If an agent has only one Caller ID assigned, only that number will be displayed.
Clear Contact Cache	Clears the contact cache.
Support (Email)	Opens the mail app, allowing the user to write an email to the support email address.
Logout	Logs out user from Smartflo Softphone.