Softphone on IOS
Our apps will soon require iOS 18 or above. Please update your OS for uninterrupted access.
Follow the below steps to start using the Smartflo softphone Mobile app:
Step 1: Open Apple Store, search for the Tata Tele Smartflo Softphone and click on the Smartflo Softphone app.
Step 2: Click Install.
Step 3: Log in to your Smartflo account using your username and click NEXT.
Step 4: Enter your account password and click LOGIN.
Step 5: A permission notification will pop up. Click on Allow to permit access to the microphone.
Step 6: Click on Allow to authorize Smartflo Softphone to send notifications like alerts, sounds, and icon badges.
Step 7: Click on Allow to authorize Smartflo Softphone to find devices on local networks.
Step 8: Click on Continue to allow Smartflo Softphone to Access phone contacts.
Step 9: Now you can start calling.
- Refer to the screenshots below to learn more about the Smartflo Softphone features.
Dial Screen
Calling Contacts
- If you wish to call a softphone contact, then go to Smartflo and choose the contact you would like to call.
- To call your personal contacts, open Phone, select the desired contact, and initiate the call.
Settings
- Click on Settings to view your profile, and advanced features, and to log out from the Smartflo Softphone.
Field | Description |
|---|---|
Account | Shows user name and the extension ID. |
Calls | Routes calls based on selection: Mobile: If selected, the call will route through mobile but can be initiated from Smartflo Softphone. Extension: The call will route from the Smartflo Softphone only. |
Select Caller ID | Users can choose the Caller ID to initiate calls. Note: Only numbers assigned to the agent will be available for selection. If an agent has only one Caller ID assigned, only that number will be displayed. |
Clear Contact Cache | Clears the contact cache. |
Support (Email) | Opens the mail app, allowing the user to write an email to the support email address. |
Logout | Logs out user from Smartflo Softphone. |
FAQs
❓When I try to dial a call from the App, it automatically drops before connecting
- There are multiple reasons for this behavior. Kindly verify the configuration below before raising a support ticket
- Make sure your Admin/Supervisor has permitted you to use Caller ID. Calls will not connect in case there is no allowed caller ID for the user. As part of troubleshooting, edit the user and save it by removing all allowed caller IDs and adding them again.
❓I have logged in to the application, but I am stuck on the login screen.
- Our applications are region-specific, and if your system time zone is different the site on which you are attempting to log in, it will be stuck on the loading screen, waiting for your to change your system’s timezone.
❓What should I do if I change networks during a Softphone session?
- If you switch networks while using the Softphone:
Do not refresh the application.
- Refreshing causes an IP mismatch and triggers a permission error.
Immediately log out and log back in.
- This ensures a new session is created with the updated IP address, keeping your Softphone fully authenticated and functional.
Important: Always log out and re-login after any network change to avoid disruption.
Updated 17 days ago