Smartflo Android Application

• Smartflo App is available on Android also, providing a seamless experience for managing your business call flow effectively.

Downloading Smartflo for Android

• To install Smartflo on your Android device:

1. Open the Play Store.
2. Search for Smartflo Call Management App.
3. Download and install the application.

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Feature Overview

1. Dashboard

• The Dashboard provides real-time insights into key call metrics such as missed calls, answered calls, and total calls for the current day. The data resets daily.

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2. Logs (Call Detail Records)

• This section records all incoming and outgoing calls, displaying details such as call duration, date & time, call recordings, and additional features.

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3. Active Calls

• The Active Calls section displays all ongoing incoming and outgoing calls associated with your DID numbers.
  • Available actions:
    1. Hang-up – End an active call.
    2. Listen/Transfer – Opens a pop-up with the agent’s name and call forwarding number.
    3. Monitor – Silently listen to the call.
    4. Whisper – Speak only to the agent without the customer hearing.
    5. Transfer – Disconnect the call from the agent and route it to another agent.

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4. Click to Call

• This feature enables outbound calls.
  1. Agent Selection – Choose an agent from the dropdown list.
  2. Source Selection – Select the DID number that will be displayed to the customer.

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5. Destinations

Agents

• This section lets you add or edit agent information, similar to the desktop portal view.

Contacts

• This section allows you to create and manage a contact list.

Broadcast

• In this section, you can view, start, stop, or delete all configured call broadcasts.

Time Group

• Time Groups are used to define the shift hours for Agents/Departments. Calls can be routed to different destinations during off hours.

Departments

• You can create or edit departments, which contain agents who will answer calls based on the configured ring strategy.