Dialer Agent Time Entry Report
The Dialer Agent Time Entry Report allows you to view the agent activity on the dialer portal, so that you can keep track of all their activity. It consists of agent name, log type, IP address and logged time.
To view the dialer agent time entry, click on the Reporting > Dialer Agent Time Entry tab on the side-navigation.
Agent
This helps you filter out the report based on the selected agent.
Type
This helps you filter out the report based on the selected log type.
| Field | Description |
|---|---|
| Agent Name | Name of the agent. |
| Log Type | Break: Agent was on break Disposition: Agent has marked down the output of call. Manual Dial: Contacts or leads that the agent has dialed manually. Session call started: Agent has started the session call. Session call ended: Agent has ended the session call. Login: Agent has logged in to the campaign using his credentials. Logout: Agent has logged out. |
| IP Address | IP address of the agent. |
| Activity | Activity done by the agent. |
| Logged At | The date and time of the agent's activity. |
Updated over 1 year ago