Dialer Agent Time Entry Report
The Dialer Agent Time Entry Report allows you to view the agent activity on the dialer portal, so that you can keep track of all their activity. It consists of the agent name, log type, IP address and logged time.
Agent Filter
- This helps you filter out the report based on the selected agent.
Type Filter
- This helps you filter out the report based on the selected log type (eg, Login, Logout, Break...etc. ).
Date Selection
- Click on the date selection tool, as shown in the screenshot above.
- The date selection tool allows users to define the time range for the dashboard data. Users can select predefined ranges (e.g., Last 7 Days, Last Month) or choose a custom time frame by specifying start and end dates/times. However, the filter allows the selection of a maximum of 30 days in one go to ensure optimal performance and data accuracy.
Key Performance Indicators (KPIs)
- Below is a table explaining the KPIs available in the Dialer Agent Performance Report:
Field | Description |
|---|---|
Agent Name | Name of the agent. |
Log Type | Break: Agent was on break Disposition: The agent has marked down the output of the call. Manual Dial: Contacts or leads that the agent has dialed manually. Session call started: The agent started the session call. Session call ended: The agent has ended the session call. Login: The agent has logged in to the campaign using his credentials. Logout: The agent has logged out. |
IP Address | The IP address of the agent. |
Activity | Activity done by the agent. |
Logged At | The date and time of the agent's activity. |
Download and Export Reports
- Click on Export to download the .csv file of the report.
Updated 3 months ago