Smartflo IOS Application

• Smartflo is available on IOS also, providing a seamless experience for managing your business call flow effectively.

Downloading Smartflo for iOS

• To install Smartflo on your iOS device:

1. Open the App Store.
2. Search for Tata Teleservices - Smartflo.
3. Download and install the application.

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Feature Overview

1. Dashboard

• The Dashboard provides real-time insights into key call metrics such as missed calls, answered calls, and total calls for the current day. The data resets daily.

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2. My Numbers

• This section displays the DID numbers assigned to your business account.

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3. Application Options

• A slide-out panel provides quick access to different features, allowing you to perform various communication tasks seamlessly.

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4. Logs (Call Detail Records)

• This section records all incoming and outgoing calls, displaying details such as call duration, date & time, call recordings, and additional features.

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5. Active Calls

• The Active Calls section displays all ongoing incoming and outgoing calls associated with your DID numbers.
  • Available actions:
    1. Hang-up – End an active call.
    2. Listen/Transfer – Opens a pop-up with the agent’s name and call forwarding number.
    3. Monitor – Silently listen to the call.
    4. Whisper – Speak only to the agent without the customer hearing.
    5. Transfer – Disconnect the call from the agent and route it to another agent.

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6. Click to Call

• This feature enables outbound calls.
  • Agent Selection – Choose an agent from the dropdown list.
  • Source Selection – Select the DID number that will be displayed to the customer.

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7. Call Broadcasting

• This section allows you to view, start, stop, or delete all configured call broadcasts.

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8. Agents

• This section lets you add or edit agent information, similar to the desktop portal view.