View Agent Script

The Smartflo portal assists agents in providing them guidance to respond to customers with the help of Agent Script feature. It keeps the agents on track and help in achieving superior customer satisfaction.

To view this feature, agent needs to click Agent Script on the panel. It will then display the script to the agent on the screen helping him/her to speak to the customer.

In case of inbound call, once the agent answers the ringing call, the Agent Script section then displays the allocated script to the agent. For more details, check out the above video.

To enable the agent script feature for the agent, the admin first needs to assign an agent script under Dialer Campaign.