Time Conditions

https://youtu.be/wvV0pHC7QFI

The time condition defines details of where the call will land (destination and agent) as per a specific time group.

To add a time condition, follow these steps:

1. Click on the Services tab on the side navigation.
2. Click Time Conditions.
3. A list of all time conditions is displayed along with the relevant details.
4. Click on Add Time Condition placed at the top right corner.

5. Enter the basic details.

For example, if you are creating a time condition for an IVR, then select the Time Group, Destination as the IVR, Failover Destination as the voicemail and Failover Missed Call SMS.

6. Click Save.