Disposition List
A disposition List is used by the agent to mark down the output of the call.
To view and add a disposition list, follow these steps:
- Click on the Services tab placed on the side navigation.
- Click Outbound Services.
- Click Disposition Lists.
- A list of all the disposition lists appears along with the relevant details.
- To add a disposition list click on the Add Disposition List on the top right of the page.
- Enter the Details and click Submit.
- To edit a disposition list click on Select an Action and click Edit.
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Update the Details and click Submit.
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To clone a disposition list click on Select an Action and click Clone.
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Enter Name and Description and click on Submit.
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To disable a disposition list click on Select an Action and click Disable.
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To add disposition status click on Select an Action and click Add Disposition Status.
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Enter details and click on Submit.
Field | Description |
---|---|
Name | Name of the disposition status. |
Code | Alphanumeric short code for disposition status with a limit of 5. |
Custom Option | Select schedule callback if you want to allow the agent to have schedule callback features. |
- To delete a disposition list click on Select an Action and click Delete.
Updated over 1 year ago