Reporting Overview

The Reporting section contains all the logs, stats, and reports that are useful for analytical purposes. Smartflo provides reports with various filters to help you get relevant data on a specific department, agent, call, etc. We also have customer-scheduled reporting, wherein reports are sent via email on a daily, weekly, or monthly basis. Customers can view the call's key phrases and search for words to see if they are used in the call or not.

Key Features of the Reporting Landing Page:

1. Categories for Easy Navigation:
   a. Real-Time Reporting
   b. Call Details
   c. HPBX Reporting
   d. Dialer Reporting
   e. General
   f. Logs
2. Intuitive Card Layout: Each category houses a variety of reports presented in a clear and concise card format. This ensures that users can easily locate and select the specific report they need without navigating through an extensive nested menu.
3. Search Functionality: We understand the importance of quick and efficient access to the desired reports. With our new search option, you can swiftly locate reports by entering relevant keywords, significantly reducing the time spent searching for specific information.
4. Custom Report Button: For added convenience, we have included a custom report button, which will allow users to promptly set up and schedule custom reports tailored to their unique requirements.