In case Interactions fail to set up or load and issues like the one below are observed:
Troubleshooting Step: Check the browser settings, especially under the Performance section. If the Energy Saver option is enabled, it might cause such issues. Disable the Energy Saver option as a troubleshooting step to resolve the problem.
This document provides a comprehensive overview of the error codes used in our system, along with their corresponding messages. The error codes are categorized to facilitate easy reference and troubleshooting by support personnel. The following tables organize the error messages by category and error code, with visual distinctions to enhance readability.
Categories and Error Codes
Category Code
Category Title
01
General
02
Authentication
03
API Calls [Template - 031, Media - 032]
04
Permissions
05
Vendor
06
Server Errors
07
Payment
08
Default
General Error Messages
Error Code
Title
Error Message
010001
Invalid Request
The request made to the server is invalid. This could be due to malformed syntax, missing required parameters, or incorrect parameter types.
010002
Temporarily Blocked
Your access has been temporarily blocked due to policy violations. Contact support if this is an error.
010003
Account Locked
Your account has been locked due to suspicious activity or multiple failed login attempts. Contact support.
010004
Recipient Cannot Be Sender
The recipient cannot be the same as the sender. Please correct the recipient information and try again.
010005
Message Undeliverable
The message could not be delivered. Please check the message details and try again.
010006
Account Inactive
Your account is currently inactive. Please contact support for assistance in reactivating your account.
Authentication Error Messages
Error Code
Title
Error Message
020001
Token Expired
The authentication token has expired.
020002
Invalid Credentials
The provided credentials are invalid.
020003
Unauthorized Access
Unauthorized access. You lack the required permissions to proceed.
020004
Two-Step Verification PIN Mismatch
The two-step verification PIN does not match. Please try again.
020005
Phone Number Re-verification Needed
Phone number re-verification is needed. Please verify your phone number.
020006
Phone Number Not Registered
The phone number is not registered. Please register the phone number to continue.
020007
Wait Before Registering
Please wait a few minutes before attempting to register this phone number again.
020008
Two-Step PIN Guessed Too Fast
You have attempted to guess the two-step verification PIN too quickly. Please wait a moment before trying again.
API Error Messages
Error Code
Title
Error Message
030001
Method Not Allowed
The HTTP method used in the request is not allowed for the specified resource.
030002
Invalid Parameters
The parameters provided in the API request are invalid or missing required information.
030003
Rate Limit Exceeded
The rate limit for API requests has been exceeded. Please wait a while before making more requests.
030004
Unsupported Message Type
The message type is not supported by the API. Please check the API documentation for supported message types.
030005
Phone Number Deleted
The phone number has been deleted. Please contact support!
Template Error Messages
Error Code
Title
Error Message
031001
Parameter Count Mismatch
The template parameter count does not match the expected number of parameters.
031002
Template Not Exist
The specified template does not exist. Please check the template identifier.
031003
Hydrated Text Too Long
The hydrated text in the template is too long. Please shorten the text and try again.
031004
Format Character Policy Violated
The template format violates character policy. Please ensure the template follows the required format.
031005
Parameter Format Mismatch
The template parameter format does not match the expected format. Please correct the parameter format.
031006
Template Is Paused
The template is currently paused. Please activate the template to use it.
Media Error Messages
Error Code
Title
Error Message
032001
Media Download Error
Media download error. Please try again later.
032002
Media Upload Error
Media upload error. Please try again later.
Permissions Error Messages
Error Code
Title
Error Message
040001
Permission Denied
You do not have permission to perform this action. Your account may be locked or your permissions have been denied.
040002
Permissions Removed
The permissions for this resource have been removed or your account has been locked. Please contact the administrator if you believe this is an error.
040003
Incorrect Certificate
The provided certificate is incorrect. Please check the certificate and try again.
Vendor Error Messages
Error Code
Title
Error Message
050001
Vendor Account in Maintenance Mode
The vendor account is in maintenance mode. Please try again later or contact support.
050002
Reengagement Message
Message failed to send because more than 24 hours have passed since the customer last replied to this number.
Server Error Messages
Error Code
Title
Error Message
060001
Internal Server Error
An internal server error has occurred. Please try again later.
060002
Service Unavailable
The service is currently unavailable. Please try again later.
060003
Server Temporarily Unavailable
The server is temporarily unavailable. Please try again later.
060004
Server Overloaded
The server is temporarily unable to process your request due to maintenance or being overloaded. Please try again later.
Payment Error Messages
Error Code
Title
Error Message
070001
Business Eligibility Payment Issue
Business eligibility payment issue. Please contact support.
Default Error Messages
Error Code
Title
Error Message
080001
Unknown Error
An unknown error occurred. Please try again later or contact support.
This documentation serves as a quick reference guide to assist support personnel in identifying and resolving issues efficiently.
