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DIALER AGENT PANEL
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Smartflo Microsoft Azure AD
Sangam CRM
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API Connect
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Click to Call Support API
Call Detail Records
Call Detail Records (CDR)
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Reporting
Real Time Reporting
Active Calls
Agent Real Time Report
Department Wallboard Report
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Call Detail Records (CDR)
Call Logs
HPBX Reporting
Agent Performance Report
Department Performance Report
Dialer Reporting
Dialer Agent Break Summary Report
Dialer Agent Performance
Dialer Campaign Performance
Dialer Campaign/Queue Half Hourly Summary Report
Dialer Agent Time Entry Report
Dialer Webform Report
General
Custom Reports
Number-Wise Report
SIP Utilization Report
Channel Utilization Summary Report
Logs
SMS Logs Report
Activity Logs Report
Agent Activity Logs
API Logs Report
Email Log Report
Transcription Analysis Report
AWS/SFTP Transfer Logs
INTERACTIONS
Onboarding Guide
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Interactions Error Codes
SETTINGS
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Azure SFTP Server Setup for Call Recordings Storage
Bring Your Own AWS Bucket (BYOB) Guide
miscellaneous documentation
Smartflo Softphone
Softphone/Webphone chrome extension
Smartflo Softphone Mac
Smartflo Softphone Windows
Softphone on Android phone
Cause Codes
Click to Call and Service Management App
Smartflo Microsoft Azure AD
Notification Based WhatsApp Setup Guide
Policies
Data Retention Policy
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Agent Script
Reports
