Number-Wise Report

The Number-Wise Report allows you to view the analytical reports and stats of each number assigned to your account. It will assist you in determining which numbers are frequently used and which are rarely used, allowing them to allocate the numbers more effectively. It shows the answered, missed, and total number of calls, along with the answer rate and the number of unique callers.

To view the number-wise report, click on the Reporting > Number Wise Report tab on the side navigation.

Select Number

This button helps you filter out the report based on the selected DID numbers.

Press the Select Number button present in the top-right corner.
Choose the number for which you want to see the stats and click Done.
Click Search.

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Number Wise Stats

The bottom section of the number-wise report displays statistics for each number.

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Field	Description
Number	Displays the DID number for which you want to see the stats.
Incoming Answered	Displays number of incoming answered calls for each number.
Incoming Missed	Displays number of incoming missed calls for each number.
Total Calls	Displays the number of total calls for each number.
Answer Rate	Displays answer rate for that particular number. Formula= Number of Answered Calls/Total Calls.
Missed Call %	Displays the percentage of missed calls for each number. Formula= Number of Missed Calls/Total Calls.
Average Calls/Day	Shows average calls per day for the specific number.
Total Call Handling Time	Displays the total call handling time for each number.
Average Call Handling Time	Displays the average call handling time for each number.