FAQs

Q1: How do I check my current OS version?

• On Android: Go to Settings > About Phone > Android Version
• On iOS: Go to Settings > General > About > iOS Version

Q2: What if my device doesn’t support Android 12 or iOS 18?

• You may need to upgrade your device to continue using our app with full functionality and support.

Q3: Will I lose my data after updating?

• No. App data is stored securely. However, it’s always a good idea to back up your device before major updates.

Q4: Why not continue supporting older versions?

• Supporting outdated OS versions limits our ability to deliver secure, efficient, and innovative features. We want to focus our efforts where it benefits the majority of users.

Q5: Can I keep using the older app version after the cutoff?

• The app may continue to run temporarily, but you won’t receive updates, bug fixes, or support, and it may stop working as backend services evolve.

Q6: Where can I get help?

• You can always reach out to our support team or visit our Help Center.