Guides

Troubleshooting & FAQs

⚠️ Important Do’s & Don’ts


✅ Do

  • Use stable internet connection
  • Use a headset for better audio
  • Check microphone before calls

❌ Don’t

  • Do NOT refresh during calls
  • Do NOT switch networks without re-login

❓ FAQs & Troubleshooting


a) I am stuck on the login screen❓

  • Cause: System timezone mismatch

b) What should I do if I change networks during a call/session❓

  • Do NOT refresh
  • Logout and login again

c) I am unable to hear the customer / they cannot hear me❓

  • Check microphone and speaker settings
  • Ensure permissions are enabled

d) Call is not getting connected❓

  • Check internet connectivity
  • Verify dialed number format
  • Ensure extension is active

e) Calls are getting disconnected frequently❓

  • Check network stability

f) Caller ID is showing incorrect number❓

  • Verify selected Caller ID

g) I am not receiving incoming calls❓

  • Check availability status
  • Ensure extension is active

h) Application is slow or lagging❓

  • Close unused apps
  • Restart application

🏆 Best Practices


  • Do not refresh during calls
  • Re-login after network change
  • Use stable internet connection
  • Use headset for better audio quality
  • Verify microphone before calls
  • Prefer attended transfer for better customer experience