Smartflo Softphone

Overview

Smartflo Softphone enables agents to make and receive calls directly from their device (browser, desktop, or mobile) without additional hardware. It supports:

Calling
Call transfers
Conferencing
Contact management

Prerequisites

Before using Smartflo Softphone, ensure the following requirements are met:

Active Smartflo account
Agent user assigned
Extension enabled
Required permissions (e.g., Manage Extension)
Stable internet connection