AWS/SFTP Transfer Logs

This article is focused on the AWS(Amazon Web Services) and SFTP(Secure File Transfer Protocol) recording transfer retry mechanism for the admin panel. This contains the step-by-step walkthrough about the same.

Get Started

To begin, log into your existing account on Smartflo.

  • Navigate to the Reporting>AWS/SFTP Transfer Logs Tab from the side navigation pane. You’ll see the list of logs for all the failed recordings.
FieldDescription
1Call IDUnique call identification ID assigned to each call
2Date-TimeDate and Time of each call recording
3MessageFailed recording error message
4StatusWhether the recording is successfully saved or not. Valid Values: Success/Failed
5Summary LogsThe number of retry attempts made by the user to transfer the recording.
  • You can search for any particular failed call recording using the corresponding details of the call such as Call-ID, From/To Date, and Status(success/failed).
  • Click on Failed Recording Logs View button to view the error message.
  • Click the Try Now button to retry each failed recording for a success message.
  • Click the Show Retry History button under the summary logs section to get the list of retry logs.
FieldDescription
1Retry AttemptsNumber of times a retry request is made
2Retry Date and TimeDate and Time Info of retry attempt
3Response MessageSuccess or Error Message received
4Response CodeUnique code for each request made
  • Click on the Export button to download all the logs.

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