Click to Call and Service Management App

Smartflo is present on dynamic platforms. From robust presence on web-based platforms to serving the Android user. It is a handy tool to manage your business call flow in an effective and reliable manner.

Illustration of the feature set offered on the Smartflo Application:

A. iOS

1. Dashboard

It shows the information/data on real-time parameters like missed calls, answered calls, etc. that took place on that particular day. It will again be reset to 0 on the next day.

2. My Numbers

This section displays the DID (Direct Inward Dialling) numbers assigned to your business account in a list. Various campaigns, IVR, time conditions, etc. can be assigned here.

3. Application Options

This slide-out panel helps you select a particular feature to perform a particular communication task.

4. Call Logs (CDR)

This section presents the records of all calls made, along with the feature set like recordings, duration of the call, date & time, and various other features.

5. Active Calls

The active calls socket shows all incoming and outgoing calls taking place on your DID numbers.

You will get the option to Hang-up, Listen/transfer, and copy call-ID against each call. Once you click on Listen/Transfer you will see a pop-up containing the name and call forward number. Monitor option allows you to silently monitor the call, Whisper lets you speak only to the agent, and Transfer will disconnect the call from the agent side and offer it to the selected agent.

6. Click To Call

The above interface is displayed while making outbound calls. The agent will select the agent name from the dropdown list and Source lets you select the DID (number that will be shown to the customer number that you will be dialing from the dialpad) from the drop-down list.

7. Call Broadcasting

You can view all the configured call broadcasts and have the option to start, stop or even delete them.

8. Agents

You can add/edit the agent information in this section of the application. It is similar to the portal desktop view.

B. Android

1. Calls

• Dashboard

It shows the information/data like missed calls, answered calls, etc. for that particular day using real-time parameters. For the next day, it will be again reset to 0.
My Number shows the DID assigned to the account holder and wherein they can themselves select the campaigns, and time groups to be using that particular number as a display number.

• Logs (CDR)

This section presents the individual records of all calls made, along with the feature set used to like recording, duration of call, date & time, and various other features.

• Active Calls

The active calls socket shows all incoming and outgoing calls taking place on your DID numbers.

You will get the option to Hang-up, Listen/transfer, and copy call-ID against each call. Once you click on Listen/Transfer you will see a pop-up containing the name and call forward number. Monitor option allows you to silently monitor the call, Whisper lets you speak only to the agent, and Transfer will disconnect the call from the agent side and offer it to the selected agent.

• Click to Call

2. Destinations

• Agents

You can add/edit the agent information in this section of the application. It is similar to the portal desktop view.

• Contacts

This section enables us to create the contact list and then manage it accordingly.

• Broadcast

You can view all the configured call broadcasts and have the option to start, stop or even delete them.

• Time Group

Time Groups can be used to define the shift hours of Agents/Departments. The call can go to different destinations in off hours.

• Departments

Create/Edit the Departments. Departments contain Agents, who will answer the calls depending upon the Ring Strategy configured in the Department section.